JR KYUSHU HOTELS＆RESORTS Inc. (hereinafter referred to as the "Hotel") The hotel operated by the Company (hereinafter referred to as the "Operated Hotel"). Personal information (hereinafter referred to as "personal information") acquired in the course of the business. In order to comply with the Personal Information Protection Law, recognize its importance and handle it with care, and provide better products and services such as Internet reservations, we have established the following basic policy on the protection of personal information and strive to properly manage and protect personal information.

1. Acquisition of personal information

The Hotel will clearly state the purpose of use and collect personal information only to the extent necessary to achieve that purpose.

2. Management of personal information

The Hotel will manage personal information appropriately and will take appropriate safety measures, such as rational technical measures, to prevent unauthorized access to personal information and the loss, destruction, falsification, leakage, etc. of personal information, and will make continuous efforts to correct and improve these measures.
In addition, we will endeavor to keep the personal information we hold accurate and up-to-date to the extent necessary to achieve the purpose of use, and will provide appropriate supervision to employees who handle such information.

3. Purpose of Use of Personal Information

The Hotel will use the personal information it acquires for the following purposes. It will not be used beyond the scope of these purposes without the consent of the individual (not the consent to the terms of service provided at the time of membership registration).

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  Providing services including online reservations and other related responses.
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  To provide information regarding products, services, events and other business activities of our hotels and JR Kyushu Group companies.
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  Responding to inquiries, requests for information, etc.
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  Carrying out sweepstakes, campaigns, etc.
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  Exercising rights and fulfilling obligations under laws and regulations.
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  To understand the usage status of hotels we manage and conduct analysis to improve products and services.
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  Any other purpose of use clearly stated at the time of acquiring personal information.

4. Notification, disclosure, correction, deletion and suspension of use of personal information

Notification of the purpose of use, disclosure, correction, deletion, suspension of use, etc. (hereinafter referred to as "disclosure, etc.") of personal information acquired by the Hotel. We will respect the will of the person and confirm that the requester is the person in question, and then respond within a reasonable period of time and within the scope stipulated by laws and regulations.
However, if there is a risk of violating laws and regulations, harming the life, body, property, etc. of a third party, if there is a risk of significant hindrance to the proper implementation of the hotel's business, if the relevant personal information does not exist, if the identity of the requester cannot be confirmed, etc., such request may be refused.
If you wish to make a request for disclosure of personal information, please contact the following personal information inquiry desk by phone or e-mail. Requests not made by this method (including those who come in person) Please note that we will not be able to respond to this question. In addition, the JR KYUSHU HOTELS＆RESORTS Inc. Internet Reservation System (hereinafter referred to as the "Website") You can also view and correct the personal information registered by the person in question.

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  個人情報お問合せ窓口
  住所：〒812-0013 福岡市博多区博多駅東1丁目17番1号コネクトスクエア博多5階
  JR九州ホテルズアンドリゾーツ株式会社「個人情報お問合せ窓口」
  電話番号：092-413-5900
  メールアドレス：kojin@jrkhr.jrkyushu-g.co.jp

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  Purpose of use of personal information acquired through requests for disclosure, etc.
  Personal information obtained in response to a request for disclosure, etc. will be used only to the extent necessary for the disclosure, etc. procedures.

5. Disclosure and provision of personal information to third parties

Our hotel will not provide acquired personal information to third parties without the prior consent of the individual (not the consent to the terms of service at the time of membership registration), except as required by law. In addition, specific personal information will not be provided to any party other than those specified by law, even with the individual's consent.
When entrusting the handling of personal information to a third party to the extent necessary to achieve the intended purpose of use, we will enter into a confidentiality agreement with the entrusted party and provide guidance on the appropriate management of personal information as well as proper supervision.

6. Safety measures on the Internet

Our hotel implements the following technical safety measures when using the online reservation system. However, this does not guarantee a completely secure environment.

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  About SSL
  This website has implemented the encryption technology SSL (Secure Sockets Layer) on pages where personal information is entered so that users can enter personal information with peace of mind. With SSL, the data entered is encrypted before being sent over the network to the computer where it is registered. (SSL is a technology that prevents data theft or tampering by third parties by encrypting and authenticating communications between the browser and the WWW server.)

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  Use of Cookies
  This website uses cookies. Cookie information is used to retain login information for this website, track cart information, and increase convenience, and does not otherwise violate the user's privacy or usage environment. When using this website, please enable cookies in your browser's settings. Please note that if cookies are not used, some web pages or services may not function properly.

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  Cracking through unauthorized access
  We take every possible measure to protect information on the site, including installing a firewall to prevent unauthorized access from outside.

7. Compliance and Improvement

The Hotel will correct and improve its basic personal information protection policy in response to changes in laws, regulations, and the social environment, and will notify customers of the details by posting them on its website.