Frequently Asked Questions are posted on this site.
If you have any other questions please contact us here.


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What time is check-in and check-out ?
Check-in starts at 15:00. Please check-out by 10:00.
* Conditions may vary depending on accommodation plan, etc.
What should I do if I will be checking in late?
Please inform us about your reservation name and your expected arrival time in advance.
* Please contact the front desk if you have to check in after 22:00.
* Please note that if we do not hear from you, we may consider your reservation cancelled.
Are cashless payments accepted?
Yes. credit cards, prepaid IC cards, and QR code payment for public transportation in the lists below are accepted.
* Credit Cards …… VISA(Mastercard)/JCB(American Express)/MUFG Card/UC/DC/NICOS/Rakuten Card/SAISON/AEON/Epos/Union Pay
* Prepaid IC cards for public transportation …… Suica, PASMO, and SUGOCA, etc.
* QR code payment……Alipay / Wechat Pay / PayPay / au PAY / d payment / LINE Pay
What time is curfew in your hotel?
There is no curfew. Our main entrance is available for pass through 24 hours.
It is possible to store my luggage before check-in or after check-out ?
We can store your belongings and luggage at out hotel reception.
Please do not hesitate to notify us if you would like to use this service. After check-out, you can store your luggage only for that day.
In addition, please note that we cannot accept valuables, fragile items, dangerous goods, important documents, and perishable goods.
I would like to send my luggage in advance. Does the hotel permit this ?
Yes, please ensure your luggage contains the following information.
•Guest’s name (Written in full.)
*Please write the name of the guest who made the reservation.
•Reservation date
•Your phone number

c/o Reception desk of JR Kyushu hotel Kokura
Asano 1-3-6 KokuraKita-ku,
Kitakyushu-shi Fukuoka 802-0001
Phone: (093) 522-8800

Most courier services go by ship. For this reason, please send your luggage well in advance.
In addition, please note that we cannot accept:
•Luggage requiring cash on delivery or cash on delivery with an extra charge
•Refrigerated goods, frozen goods (Items requiring temperature and humidity control)
•Valuables, fragile Items, dangerous goods, important documents, and perishable goods
•Items with no listed guest name or for people without confirmed reservations.
Can you tell me the way to your hotel from Kokura station?
After passing through the ticket gates of the local line or Shinkansen (Bullet train) on the 3rd floor, please turn to the right and go to the Shinkansen Entrance / Exit (the North Entrance / Exit).
Go up to the Pedestrian deck of the North Entrance / Exit by stairs or escalator.
After reaching the Pedestrian deck, turn to the left and descend to the 1st floor by escalator. When you reach the 1st floor, go straight ahead.
Our hotel is about a 1 minute walk from the escalator.

Please check for details here.


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Can we access the Internet at your hotel?
An internet connection using wireless LAN (Wi-Fi) is available in the guest rooms and the lobby.
You can also connect to the internet through the wired LAN ports; LAN cables are available. Please request one at the front desk.
Do you have a conference room?
We are sorry but please note that we don't have conference room.
Do you have a laundry service?
There is a laundry service available for an extra fee.
Please fill out the voucher provided in the room and place it inside the laundry bag and bring it to the front desk.
If you bring it to the front desk by 10:00 am, you can get it back in the same day evening.
* Not available on Sundays and Special holidays and specific periods.
Do you have parking lots?
You can park your car in our flat parking lot on the premises.

Parking capacity: 17 vehicles
* We operate on a first come, first served basis. We cannot accept any reservations.

Please check for details here.

Is there a vending machine/ice machine in the hotel?
You can buy soft and alcoholic drinks from our vending machines in the following locations.

<Soft drinks>
1st floor, 2nd floor, and 8th floor
<Alcoholic drinks>
8th floor
<Ice-making machines>
2nd floor, and 8th floor
Are there convenience stores nearby?
There is “Family Mart” located 1 minute by walk from our hotel.


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What time does breakfast start?
The breakfast venue is J's café and opening hours are from 7:00 to 9:00.
Breakfast for our guests is free of charge.
Breakfast includes bread, rice balls, several kinds of Japanese and western side dishes, salad, soft drinks, and coffee.
( * Please note that some dishes are subject to availability.)