九州・沖縄・東京のホテルならJR九州ホテルズ【公式サイト】

各ホテル詳細

約款

Article 1 - Scope of Application
1.1 The Accommodation Contract and related contracts to be concluded between our Hotel (Ryokan) and the Guest shall be based on the provision of this Contract. Any matter not stipulated in this Contract shall be governed by ordinance and generally established practice.

1.2 When our Hotel (Ryokan) has agreed to conclude a Special Contract without conflicting with ordinance and established practice, notwithstanding the preceding Paragraph, the said Special Contract shall prevail.
Article 2 - Application for an Accommodation Contract
2.1 The Guest who intends to apply to our Hotel (Ryokan) for an Accommodation Contract will be required to provide our Hotel (Ryokan) with the following particulars:
(1) Name(s) and contact information of Guest(s)
(2) Date(s) scheduled for overnight stay and estimated time of arrival
(3) Accommodation Charge (according, in principle, to the basic accommodation charges described in the attached Table 1)
(4) Name and contact information of the Applicant
(5) Other particulars considered necessary by our Hotel (Ryokan)

2.2 In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the date described in the preceding Paragraph, item (2), our Hotel (Ryokan) shall handle his/her request as a new application for an Accommodation Contract which has been made at the point in time when the said request has been made.
Article 3 - Conclusion, etc. of the Accommodation Contract
3.1 The Accommodation Contract shall be considered to have been concluded at the time when our Hotel (Ryokan) has accepted the application described in the preceding Article, unless our Hotel (Ryokan) has proven that our Hotel (Ryokan) has not accepted the said application.

3.2 When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by our Hotel (Ryokan) shall be paid by the date set by us, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.

3.3 The Application Money shall first be applied to the payment of the final Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to penalty and then to compensation money in this order. If there is any balance left, it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.

3.4 In the case that the Application Money described in Paragraph 2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid, but limited only to the case where our Hotel (Ryokan) has notified the Guest to that effect at the time when prescribing the due date for payment of the Application Money.
Article 4 - Special Contract Requiring No Payment of the Application Money
4.1 Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where our Hotel (Ryokan) accepts a Special Contract which does not require payment of the Application Money specified in the said Paragraph after the conclusion of the Contract.

4.2 When accepting an application for an Accommodation Contract, in the case that our Hotel (Ryokan) fails to request payment of the Application Money specified in the preceding Article, Paragraph 2, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.
Article 5 - Refusal of the Conclusion of the Accommodation Contract
1 The following are cases where our Hotel (Ryokan) may not accept the conclusion of the Accommodation Contract:
(1) When application for accommodation is not based on this Contract.

(2) When there is no room available due to full occupancy.

(3) When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals.

(4) When the Guest seeking accommodation is found to have been responsible for events such as a late payment to our Hotel (Ryokan).

(5) When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c):
(a) Organized crime group as stipulated by Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), Article 2 item 2 (hereinafter referred to as “organized crime group”), organized crime group member as stipulated by the same law Article 2 item 6 (hereinafter referred to as “organized crime group member”), semi-regular member of and person related to an organized crime group, or other antisocial forces.
(b) Corporate body or other organization whose business activities are controlled by an organized crime group or organized crime group member(s).
(c) Corporate body whose board member(s) correspond(s) to organized crime group member(s).

(6) When the Guest seeking accommodation behaves in an extremely aggravating way against other guests.

(7) When the Guest seeking accommodation is clearly considered to be a patient with an infectious disease.

(8) When the Guest seeking accommodation is clearly considered to be suffering from a mental or physical disorder.

(9) When the Guests seeking accommodation are all minors who do not have permission from parental authority in writing.

(10) When the Guest seeking accommodation is considered likely to behave in an aggravating way against other guests due to intoxication, etc.

(11) When our Hotel (Ryokan) judges that the application for accommodation was made for the purpose of transferring the right to accommodation to other person(s).

(12) When the Guest seeking accommodation carried out a violent requesting act or placed unreasonable burden on our Hotel (Ryokan).

(13) When an act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying at our Hotel (Ryokan).

(14) When the provisions of the ordinances of the Prefecture where our Hotel (Ryokan) is located are applicable.
Article 6 - The Guest's Right to Cancel the Contract
6.1 The Guest may cancel the Accommodation Contract by giving notice to our Hotel (Ryokan).

6.2 In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when our Hotel (Ryokan) has requested payment of the Application Money by prescribing the date due for such payment under the provision of Article 3, Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of penalty shall be required as specified in the attached Table 2. However, in the case that our Hotel (Ryokan) has accepted a Special Contract described in Article 4, Paragraph 1, this provision shall be applied only to the case where our Hotel (Ryokan) has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.

6.3 In the case that the Guest does not arrive by 8:00p.m. on the day of an overnight stay without informing our Hotel (Ryokan) of a delay (or after the lapse of 2 hours past the scheduled time of arrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.
Article 7 - The Right of Our Hotel (Ryokan) to Cancel the Contract
7.1 The following are cases where our Hotel (Ryokan) may cancel the Accommodation Contract:

(1) When the Guest is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals, or he/she is considered to have behaved in such a manner.

(2) When the Guest is clearly considered to be corresponding to the following (a) to (c).
(a) Organized crime group, organized crime group member, semi-regular member of or person related to an organized crime group, or other antisocial forces.
(b) Corporate body or other organization whose business activities are controlled by an organized crime group or organized crime group member(s).
(c) Corporate body whose board member(s) correspond(s) to organized crime group member(s).

(3) When the Guest is clearly considered to be a patient with an infectious disease.

(4) The Guest carried out a violent requesting act or placed unreasonable burden on our Hotel (Ryokan) in regard to accommodation.

(5) When unavoidable causes, such as an act of God, etc., prevent the Guest from staying at our Hotel (Ryokan).

(6) When the Guest is considered likely to behave in an extremely aggravating way against other guests or considered to have behaved in such a manner due to intoxication, etc.

(7) When the Guest smokes in bed (including heated tobacco products) or vandalizes fire protection facilities, or does not comply with the Rules of Use prescribed by our Hotel (Ryokan) (limited only to those matters necessary for fire prevention).

(8) When the provisions of the ordinances of the Prefecture where our Hotel (Ryokan) is located are applicable.

7.2 In cases where our Hotel (Ryokan) has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet been offered to the Guest shall not be receivable.
Article 8 - Registration of Accommodation
8.1 The Guest will be required to register the following particulars at the front desk of our Hotel (Ryokan) on the day of an overnight stay:
(1) Name, age, sex, address, contact information and occupation of the Guest(s).
(2) Nationality, passport number, place and date of entry to Japan in the case of a foreign guest who does not have the registered address in Japan (a photocopy of the passport will be made for confirmation).
(3) Scheduled date and time of departure.
(4) Other particulars considered necessary by our Hotel (Ryokan).

8.2 In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.
Article 9 - Time Allowed for Use of the Guest room
9.1 The time allowed for the Guest to use the guest room of our Hotel (Ryokan) shall be as shown in the hotel (ryokan) service directory, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except the day of arrival and the day of departure.

9.2 Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel (Ryokan) may accept the use of the guest room in hours other than those specified in the preceding Paragraph, in which case an additional charge will be required.
Article 10 - Compliance of the Rules of Use of the Hotel (Ryokan)
While staying in our Hotel (Ryokan), the Guest will be required to comply with the Rules of Use posted inside our Hotel (Ryokan) as prescribed by us.
Article 11 - Business Hours
11.1 The business hours of principal facilities in our Hotel (Ryokan) shall be as shown in the pamphlet, etc. provided, information displayed at major points inside our Hotel (Ryokan) and hotel (ryokan) service directory.

11.2 The hours described in the preceding Paragraph may be changed temporarily for unavoidable reasons, in which case the Guest will be notified by proper means.
Article 12 - Payment of Charges
12.1 The breakdown of the Accommodation Charge, etc. payable by the Guest shall be as listed in the attached Table 1.

12.2 Payment of the Accommodation Charges, etc. described in the preceding Paragraph shall be made in Japanese currency or by other alternative means acceptable by our Hotel (Ryokan), such as accommodation coupon, credit card, etc., at the front desk at the time when the Guest arrives at our Hotel (Ryokan) or is requested by our Hotel (Ryokan).

12.3 In the case that the Guest has not stayed at our Hotel (Ryokan) at his/her discretion even after we have offered the guest room to the Guest and made it available for him/her to use, the Accommodation Charge will still be charged.
Article 13 - Responsibility of Our Hotel (Ryokan)
13.1 In the case that we have inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to us.

13.2 Our Hotel (Ryokan) is covered by the Hotel (Ryokan) liability insurance to cope with emergencies in the case of fire, etc.
Article 14 - Handling In Case the Guest Room Contracted Is Not Available
14.1 Should the guest room contracted for the Guest become unavailable for him/her, our Hotel (Ryokan) shall try to offer other accommodation facilities under the same conditions as far as possible, subject to the consent of the Guest concerned.

14.2 Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to offer other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to us for not being able to offer the guest room, we shall not pay the compensation charge.
Article 15 - Handling of Checked Articles, etc.
15.1 When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, our Hotel (Ryokan) shall compensate for the damage, unless the loss or damage has been caused by force majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise we shall compensate for the damage up to the maximum amount of 100,000 yen.

15.2 When the Guest has brought into our Hotel (Ryokan) articles, cash and/or valuables but has not checked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused intentionally or by gross negligence on our part. However, when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, we shall compensate for the loss or damage up to the maximum amount of 100,000 yen unless such loss or damage is the result of our intention or gross negligence.
Article 16 - Custody of the Baggage or Personal Belongings of the Guest
16.1 When the baggage of the Guest has arrived at our Hotel (Ryokan) prior to his/her arrival, our Hotel (Ryokan) will keep it subject to our agreement given prior to its arrival, and will hand it to the Guest at the time when he/she checks in at the front desk.

16.2 In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, our Hotel (Ryokan) shall wait in principle for an inquiry from the owner of such items and request instructions. In the case where no instruction was received from the owner or the owner could not be identified, our Hotel (Ryokan) shall keep valuables for the duration of up to 7 days including the day when they were found and shall hand them over to a nearby police station after the lapse of the said 7 days. As for other articles, our Hotel (Ryokan) shall keep them for 3 months and dispose of them after the lapse of the said 3 months. Items such as food, drink, tobacco products and magazines shall be disposed on the day they are found.

16.3 The responsibility of our Hotel (Ryokan) regarding the custody of the Guest's baggage or personal belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article and to the provision of the preceding Article, Paragraph 2, in the case of the preceding Paragraph.

16.4 Our Hotel (Ryokan) shall have the right to inspect at its own discretion the contents of the Guest's baggage or personal belongings that are found misplaced after he/she checked out in order to handle them properly according to the nature of their content, and return them to the owner or dispose of them as provided for in the preceding Paragraphs as necessary, and the Guest shall not be entitled to object to such action.
Article 17 - Responsibility for Parking
When the Guest uses the parking area of our Hotel (Ryokan), our Hotel (Ryokan) only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not our Hotel (Ryokan) has been asked to keep the key to the vehicle. However, our Hotel (Ryokan) shall be liable for compensation if and when the vehicle parked is damaged due to its intention or gross negligence while managing the parking area. In the case of parking areas affiliated with our Hotel (Ryokan), matters shall be handled in pursuant to the rules of such affiliated parking areas.
Article 18 - Responsibility of the Guest
In the case that our Hotel (Ryokan) has suffered damage due to the intention or negligence of the Guest, the Guest will be required to compensate our Hotel (Ryokan) for the said damage.
Article 19 - Disclaimer
The User shall be solely responsible for all computer communication from our Hotel (Ryokan). Our Hotel (Ryokan) shall not be responsible for any damage suffered by the User due to service interruptions attributable to system failure or other causes during computer communication. If our Hotel (Ryokan) or any third party suffers damage due to action of the User which is judged inappropriate by our Hotel (Ryokan) with regard to computer communication, the User shall be required to compensate for the said damage.
Article 20 - Governing Language
This Accommodation Contract is prepared in Japanese, English, Chinese and Korean, and if there is inconsistency or discrepancy between the respective versions of the Contract, the Japanese version shall prevail in all respects.
Article 21 - Amendment of the Accommodation Contract
This Accommodation Contract may be amended as necessary. In the case of amendment of this Accommodation Contract, our Hotel (Ryokan) shall list on its website or within our Hotel (Ryokan) the content of the Contract as amended and the date when it takes effect.
Table 1: Breakdown of Accommodation Charge, etc.(concerning Article 2 Paragraph 1 and Article 12 Paragraph 1)
Total amount to be paid by a guest Breakdown
Accommodation Charge Hotel (excluding JR Hotel Yakushima): basic accommodation charge (room charge)JR Hotel Yakushima and ryokan (Hanabeppu): basic accommodation charge (room charge, meal charge, etc.)
Additional charges Other use charges
Tax Taxes stipulated by law, regulation and ordinance such as consumption tax

【Remark】
The basic accommodation charge is based on the table of charges posted on the pamphlet.

Table 2: Penalty(concerning Article 6 Paragraph 2)
■Applicable to reservations accepted before or on September 30, 2018
【Hotel】
Number of guests booked Day when cancellation of Contract is notified
      No show          Booked day     1 day prior to booked day 9 days prior to booked day 20 days prior to booked day
Individual guest From 1 to 14 100% 80% 20% - -
Group guests From 15 to 99 100% 80% 20% 10% -
100 or more 100% 100% 80% 20% 10%

【Ryokan (Hanabeppu)】
Number of guests booked Day when cancellation of Contract is notified
      No show          Booked day     1 day prior to booked day 9 days prior to booked day 20 days prior to booked day
Individual guest From 1 to 14 100% 80% 20% - -
Group guests From 15 to 49 100% 100% 50% 10% -
50 or more 100% 100% 80% 20% 10%

【Common remarks】

1 The percentage listed is the percentage of the penalty to the basic accommodation charge.

2 In the case that the number of days for accommodation has been reduced, penalty for one day (first day) shall be charged, regardless of the number of days reduced.

3 In the case that the Accommodation Contract has been cancelled for a part of the Group (consisting of 15 persons or more), the penalty shall not be charged for the number of the persons equal to 10% (any fraction is to be rounded up) of the total number of the persons booked for accommodation as of 10 days prior to the first day of occupancy (or the day when the Accommodation Contract has been accepted if less than 10 days prior to the first day of occupancy).

■Applicable to reservations accepted on or after October 1, 2018
Hotel (excluding JR Hotel Yakushima)
Number of guests booked Day when cancellation of Contract is notified
    No show         Booked day     1 day prior to booked day 2 - 3 days prior to booked day 4 - 7 days prior to booked day 8 - 20 days prior to booked day
From 1 to 7 rooms 100% 80% 50% 20% - -
8 rooms or more 100% 80% 80% 50% 30% 20%

【JR Hotel Yakushima and ryokan (Hanabeppu)】
Number of guests booked Day when cancellation of Contract is notified
    No show         Booked day     1 day prior to booked day 2 - 3 days prior to booked day 4 - 7 days prior to booked day 8 - 20 days prior to booked day
From 1 to 14 100% 100% 80% 50% 20% -
15 or more 100% 100% 80% 50% 30% 20%

【Common remarks】

1 The percentage listed is the percentage of the penalty to the basic accommodation charge.

2 In the case that the number of days for accommodation has been reduced, penalty for one day (first day) shall be charged, regardless of the number of days reduced.

3 In case of partial cancellation of an Accommodation Contract for 8 or more rooms in the case of hotels (excluding JR Hotel Yakushima) or 15 or more persons in the case of JR Hotel Yakushima and ryokan (Hanabeppu), the penalty shall not be charged for the number of persons equal to 10% (any fraction is to be rounded up) of the total number of persons booked for accommodation as of 8 days prior to the first day of occupancy (or the day when the Accommodation Contract has been accepted if less than 8 days prior to the first day of occupancy).

ページTOPヘ