Frequently asked questions

Check-in time is 15:00 and check-out time is 11:00.

If you plan to arrive after midnight, please contact the hotel.
Please note that if we do not hear from you, your reservation may be cancelled.

This hotel requires advance payment.
You will be charged the accommodation fee for the days of your stay at check-in.
If your stay is extended, you will be charged each time.
A receipt will be given to you at check-in.

Yes, you can.
(VISA/JCB/American Express/UC/DC/NICOS/UFJ Card/Master Card/Rakuten Card)

The following credit cards, transportation IC cards, and QR code payments are accepted.
*Credit cards: VISA (Mastercard)/JCB (American Express)/MUFG Card/UC/DC/NICOS/Rakuten Card/SAISON/AEON/Epos/UnionPay
*Transportation IC cards: Suica, PASMO, SUGOCA, etc.
*QR code payment: Alipay, WeChat Pay, PayPay, au PAY, dPay, LINE Pay

Yes, we accept advance payment in the following ways:

・Payment by bank transfer
Payment upon visit

If you would like to do so, please contact the front desk in advance to let us know your payment date, etc.
If payment is not received by the date of stay, the person using the room will be required to pay on the day of the stay.

We accept reservations via the internet and telephone up to six months in advance.
If you would like to schedule another date, please contact us directly.

Reservations can be made by phone or online.
Please note that we may already be fully booked, so please be sure to check the availability on the day in advance by phone or online.

All rooms in our hotel are non-smoking.
Guests who wish to smoke should use the smoking booth on the 4th floor.

Children aged 6 and under may share a bed free of charge, up to one child per bed.
If you would like to use this service, please contact us in advance or ask at the front desk when you check in.
However, when there are three or more guests, including children aged 7-12, children aged 7-12 can share a bed for free, up to the maximum number of beds.

(Example) In the case of a double or twin room
1 adult + 7 year old child -> 2 adults
2 adults + 7 year old child → 2 adults and 1 child sleeping together

*Please note that some plans do not allow co-sleeping.
*Please note that there is an additional charge for breakfast.

Regarding surprises, we will respond according to the details.
Please contact us by phone or via the contact page.

We have staff who can speak English and Korean.
*Please note that we work on a shift basis and are not always on-site.

Cancellation fees for individual reservations are as follows:
3 to 2 days before the planned date of stay: 20% of the basic accommodation fee
The day before your stay: 50% of the basic accommodation fee
On the day of your stay: 80% of the basic accommodation fee
No-show without notice: 100% of basic accommodation fee

*Conditions may vary depending on accommodation plans, etc.
*For group reservations (8 rooms or more), cancellation fees vary, so please contact the hotel directly.

Early check-in
Normally check-in is from 3pm, but depending on the room availability, we may be able to accommodate you a little earlier. However, if you would like to check in before 3pm, an additional fee will be charged (you may need to make a reservation from the day before). Also, please note that we may not be able to accommodate your request depending on the reservation situation.

Extending your check-out
An additional fee will be charged. Also, we may not be able to accommodate your request depending on the reservation situation on the day.

In addition, JR Hotel Members can extend their check-out time until 12:00 noon free of charge.

There is no curfew, but all entrances will be locked between 1am and 6am.
You will need your room key to unlock your door, so please be sure to bring it with you when you go out.

We will keep it for you at the front desk. Please feel free to ask the front desk staff.
Please note that we can only store your luggage after check-out on the day you check out.
Please also note that we are unable to accept valuables, fragile items, dangerous items, important documents, or perishable items.

Please fill in the following information and send it to us.
・Guest name (please include full name in furigana)
*Please make sure to enter the guest name that you registered when making your reservation.
・Date of stay
・Contact phone number
*If you are using this service as part of a travel agency tour, please also include the name of the travel agency.

〒812-0011
Attention: Front Desk, 2-8-12 Hakataekimae, Hakata-ku, Fukuoka City, Fukuoka Prefecture
Phone number: (092)431-8702

Please note that we cannot accept the following items:
・Cash on delivery or COD luggage
・Refrigerated and frozen items (baggage that requires temperature and humidity control)
・Valuables, fragile items, dangerous items, important documents and perishable items
・Luggage that does not have a guest name listed or where the reservation cannot be confirmed

Exit Hakata Station from the Hakata Exit and walk straight along Hakata Ekimae-dori Street until you see the hotel on your right.
Please take the hotel elevator to the reception on the 4th floor.

From Fukuoka Municipal Subway Airport Line Fukuoka Airport Station, get off at Gion Station.
From Exit 5, turn right at the Chamber of Commerce and Industry entrance intersection toward Gion Boulevard, and turn left at the Hakata Police Station entrance intersection.
If you go a little further, you will see the hotel on your left (about 6 minutes from Gion Station)

The guest room facilities and amenities are as follows:

[Guest room facilities]
Television, air purifier with humidifier, telephone, wireless internet LAN (Wi-Fi), LAN port for internet connection, electric kettle, refrigerator (empty), hair dryer, toilet with washing function, alarm clock, hangers, shoehorn, shoe shine (shoe shine cloth), room deodorizer, memo pad, pen, iron, ironing board, safety deposit box, mobile phone charger
*Guest rooms on the Luxury Floor (HAKATA Floor) are stocked with a selection of drinks in the refrigerator.

[Amenities]
Bath towels, face towels, body towels, bath mats, nightwear (top and bottom separate type), tissues, shampoo, conditioner, body soap, face and hand soap, hairbrush, toothbrush set, razor, shaping cream, cotton swabs, cotton, cosmetic set (cleansing, lotion, milky lotion), slippers, coffee bags, coffee cream, sugar, mineral water, sencha tea bags

The only facility where you can wear nightwear and guest room slippers is the large public bath located near your room.
The restaurant is closed.

We do not have amenities for children.

We provide trouser presses, desk lamps, wheelchairs, baby cots, baby guards, blankets, pillows available upon request, nail clippers, sewing sets, thermometers, wine openers, umbrellas, and hair irons.

*Please note that we may not be able to fulfill your request as numbers are limited.

Available in all rooms.

Yes, we do have them available. As the number is limited, please let us know in advance.

All rooms are equipped with air purifiers with humidifier function.

Available in all rooms.

All rooms are available.
A selection of drinks is available in the rooms on the Club Floor (HAKATA Floor), but please note that drinks are not provided in other rooms.

Bottled mineral water is provided in all rooms.
In addition, the tap water in the bathroom can be used as drinking water.
Please use the kettle in your room for hot water. If you require ice, please use the ice machine on the 4th floor.
In addition, in the rooms on the Club Floor (HAKATA Floor), we offer a selection of drinks in addition to mineral water.

The Deluxe Twin can be equipped with an extra bed, and the Comfort Deluxe Twin can be equipped with a futon, allowing up to three guests to stay in each room. As numbers are limited, please let us know when you make your reservation.

Yes, we do have them available. As numbers are limited, please let us know in advance.

Yes, we do have them available. As numbers are limited, please let us know in advance.

We do not have strollers available.

Universal Double rooms are available. Please contact us for more information and availability.

This room is located on the Club Floor (HAKATA Floor), but there is no door between the two rooms. This type of room can have an additional door installed in front of the entrance doors to both rooms. There are a limited number of these, so please let us know in advance.

Guests staying on the Club Floor (HAKATA Floor) will receive a free morning newspaper. Guests staying on other floors will receive a paid morning newspaper.

Moderate Double and Moderate King have a shower booth (no bathtub, separate toilet), and Deluxe Twin, Comfort Deluxe Twin Room with TATAMI space and Universal Double have a bathroom with a washing area (separate bath and toilet).
All rooms on the Club Floor (HAKATA Floor) have a bathroom with a washing area (separate bath and toilet).
All toilets are equipped with a washing function (washlet).

The entire building is equipped with wireless LAN (Wi-Fi) internet access.
Wired LAN internet connection is also available in the guest rooms. LAN cables are available at the front desk.
*Depending on the settings of your device, you may not be able to use this service.

The front desk is on the 4th floor.

There is a large public bath on the 4th floor. Guests staying at the hotel can use it free of charge.

There is a "Hakata Town Conference Room" on the 3rd floor. Reservations can be made on the website. Reservations can be made here. (Redirects to an external site)

It is on the 4th floor.

There is a coin laundry available 24 hours a day on the 4th floor (charges apply).

We will provide services for a fee. Please fill out the slip provided in your room and bring your laundry to the front desk.
If you bring it in by 10am, it will be ready by 6pm on the same day.
Please note that laundry services are not available on Sundays.

There are soft drink vending machines on the 4th floor.

There is an ice machine on the 4th floor that you can use free of charge.

Please contact the front desk on the 4th floor. However, shipping is limited to within Japan.

Yes, we do. If you would like to use it, please make a request via the internal phone line from your room.
Please inquire at the front desk for details about the courses.

There is no room service.

We provide safety deposit boxes in the guest rooms.

You can set up a wake-up call using the telephone in your room.
If you let the front desk know, they will set it for you.

We have a multi-storey car park that can accommodate 39 cars (first come, first served, reservations not accepted).
Please note that there are height restrictions etc. For details please click here.

There is no shuttle service.

Taxis are not available at all times.
If you need something, please contact the front desk. (It may take some time for the item to arrive, so please consult in advance.)

There is a Lawson within a one minute walk from the hotel, and a Seven-Eleven within a two minute walk.

No discounts are offered. JR Kyushu travel offices and other locations offer great value plans that include train and flight tickets, so please take advantage of those.

6:30~10am (last order 9:30am).
We will guide you at the restaurant "Nine Doors (Nindads)" on the 2nd floor.
It is offered for 2,500 yen (1,500 yen for children), and it is possible to accept on the day.

It is also available for use by non-guests.

There is an additional charge for children aged 7-12 years old who wish to eat breakfast.

We are unable to make restaurant reservations on your behalf.

Yes, we do. It is available to non-guests as well.

[Lunch] Hours: 11:30-15:30 (last order 14:30)
We offer a menu perfect for everyday lunches, including hearty meat dishes grilled on a wood-fire grill.
Please check the restaurant's official website for price and menu details.

[Dinner] Business hours: 17:00 - last order 22:00
Enjoy a rich variety of ala carte dishes that tell the terroir story of each dish. We also offer a party plan with a menu that combines Kyushu ingredients with European cuisine.
For details on prices and menus, Restaurant official website Please check.

We have private rooms available for up to 10 people.

Smoking is prohibited inside the restaurant. There is a smoking booth on the same floor (2nd floor), so please use that.

Open from 3pm to 1am and from 6am to 9am.

Guests staying at the hotel can use it free of charge.

There are no towels provided, so please bring your own towels from your room.
For your convenience, we recommend using the bath bags provided in your room.

The following amenities are available in each room:
Men's bath: shampoo, conditioner, body soap, hair tonic, hair liquid, aftershave lotion, cotton swabs, hair brush
The women's bath is equipped with shampoo, conditioner, body soap, lotion, milky lotion, cleansing cream, cotton swabs, cotton pads, and hairbrushes.

It is not a hot spring. It is boiled water.

There are no lockers available for valuables, so please use the safety deposit box in your room.

There are no family baths or private baths.

Yes, but parents must accompany children (children cannot use the facility alone).
However, please note that children who are still in diapers will not be allowed to enter the facility.

Guests with tattoos (including stickers) are not permitted to use the facility.
*Tattoo cover stickers are available for guests using the large public bath.

Open from 3pm to 1am and from 6am to 9am.

We provide running machines, exercise bikes, multi-presses and yoga mats.

Available only to staying guests.

There is no shower room.

We do not rent clothing or shoes.