Frequently Asked Questions

FAQ

Accommodation

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What time are check-in and check-out?

Check-in starts at 3:00pm. Please check-out by 11:00am.

I will be arriving at the hotel much later than check-in time. How can I check in?

If you expect to arrive after midnight, please let us know in advance.
Note that we will cancel reservations without such prior announcement.

When should I pay for my accommodation? At the time of check-in or check-out?

Our hotel has a pre-paid policy.
We ask our guests to pay for accommodation according to the number of nights you will be staying at the time of check-in.
If you elect to stay beyond your reservation, please pay for each night's accommodation daily.
A receipt will be given to you at the time of check-in.

Are cashless payments accepted?

Yes. credit cards, prepaid IC cards and QR code payment for public transportation in the lists below are accepted.

  • Credit Cards …… VISA(Mastercard)/JCB(American Express)/MUFG Card/
    UC/DC/NICOS/
    Rakuten Card/
    SAISON/AEON/Epos/Union Pay
  • Prepaid IC cards for public transportation …… Suica, PASMO, and SUGOCA, etc.
  • QR code payment……Alipay/Wechat Pay/PayPay/au PAY/d payment/LINE Pay

Can I pay for my accommodation before check-in?

Yes. We accept your advance payment through the following methods.

*Payment by bank transfer
*Direct payment by visiting our hotel in advance

If you want to pay for your accommodation in advance, please call the front desk and let us know the details such as when and how.
Without advance payment, guests must pay the accommodation bill on arrival.

How far in advance can I make a reservation?

We accept reservations from up to seven months before your stay through the internet and from one year before through a phone call.
If you wish to stay longer than the predetermined plans on our website, or if you make a reservation earlier than one year before, please call us by telephone or Email.

Can I make a reservation on the same day I plan to arrive?

Yes. You can make a reservation through the internet or by telephone.
Please confirm the availability on the day through the internet or telephone as there may be cases of no vacancy.

Can I request a non-smoking room or a smoking room?

Our hotel has no guest rooms where smoking is allowed.
If you wish to smoke, please use the smoking booth on the 4th floor.

What are the hotel policies in regards to staying with children?

Guests may share a bed with an infant under 6 years old without any charge.
Please request that at the front desk when you check in.

*Please note that guests cannot share a bed with a child under some plans.
*Please note that the breakfast fee for children will be charged separately.

Can the hotel assist in holding a surprise event for celebrating a birthday or a wedding anniversary during our stay?

It may be possible to help guests hold a surprise event depending on the circumstances.
Please contact us by telephone or through the website.

Are there any foreign language speaking staff at the hotel?

Yes. English speaking staff are available. In addition, some staff members can also speak Chinese.
*Please note that they are working in shifts and may not always be available.

What is the hotel's cancellation policy?

Cancellation fees will be charged as follows.
2 to 3 days before your scheduled arrival, 20% of the room rate; 1 day before, 50%; cancellation on your scheduled arrival day, 80%; and no-show, 100%.

*Note that our cancellation policy may vary depending on the accommodation plan.
*For groups of more than 8 rooms, please contact the hotel directly for more information as cancellation rates may differ.

What are the extra charges for early check-in or late check-out?

In the case of early check-in:
Normally, you can check-in from 3:00pm. Depending on the room preparation, you may be able to enter your room a bit earlier than 3:00pm. If you request a specific early check-in time, you need to pay an extra charge. (You should reserve the early check-in time at least one day before your arrival.) Please note that we cannot accept some requests depending on the availability of rooms.

In the case of late check-out:
Guests must pay an extra charge for late check-out. We may not be able to accept some requests depending on the booking of rooms.

Guests who are JR HOTEL MEMBERS can extend check-out until noon without an extra charge.

Is there a curfew for entrance to the hotel?

There is no curfew. However, the first floor main entrance is locked from 1:00am to 6:00am.
To open the entrance, you must bring your card key whenever you go out.
Please hold the card key over the card reader to enter the hotel during this period.

It is possible to store luggage at the hotel before check-in or after check-out?

We can store your belongings and luggage at our hotel reception.
Please do not hesitate to notify us if you would like to use this service.
After check-out, you can store your luggage only for that day.
In addition, please note that we cannot accept valuables, fragile items, dangerous goods, important documents, and perishable goods.

I would like to send my luggage to the hotel in advance. Does the hotel allow this?

Yes. Please ensure your luggage contains the following information:
•Guest’s name (written in full)
*Please write the name of the person who made the reservation.

•Reservation date
•Your phone number
*Please add the name of travel agency, when you join a tour conducted by the travel agency.


Address:
c/o Reception Desk of THE BLOSSOM HAKATA Premier
8-12 Hakataeki-mae 2 chome, Hakata-ku, Fukuoka City, 812-0011
Phone: (092) 431-8702

In addition, please note that we cannot accept:
•Luggage requiring cash on delivery or cash on delivery with an extra charge
•Refrigerated goods, frozen goods (Items requiring temperature and humidity control)
•Valuables, fragile Items, dangerous goods, important documents, and perishable goods
•Items with no listed guest name or for people without confirmed reservations.

How can I get to the hotel from Hakata Station?

Hakata Station from the Hakata Exit side and go straight along Hakata-Ekimae-dori (street).
You will see our hotel on the right hand side.
Please come to the reception desk on the 4th floor using the hotel elevator.

How can I get to the hotel from Fukuoka Airport?

From Fukuoka Airport, get on the Airport Line of Fukuoka City Subway and get off the subway at Gion Station. Go up to the ground level from Exit No.5 and turn right at the Chamber of Commerce intersection onto Gion's main street.
Then turn left at the Hakata Police Station intersection.
Keep going straight for a short distance.
You will see our hotel on the left hand side. (It takes about 6 minutes from Gion Station.)

Guest rooms / Facilities

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What kind of equipment do the guest rooms have?

Standard equipment included in guest rooms is shown below.

[Guest room Equipment]
Television set, Air humidifier and purifier, Telephone, Wireless LAN (Wi-Fi), LAN port for internet connection, Electric kettle, Refrigerator (empty*), Hair dryer, Warm-water washlet toilet, Alarm clock, Clothes hangers, Shoehorn, Shoe shine cloth, Room deodorizer, Memo pad, Pen, Iron, Ironing board and Safe
*We provide specially selected soft drinks in addition to mineral water for guests on the luxury floor (HAKATA Floor).

What amenities are available in the guest rooms?

Standard amenities available in guest rooms are shown below.

[Amenity goods]
Bath towel, Face towel, Body towel, Bath mat, Loungewear (separate pajama tops and bottoms), Tissues, Shampoo, Conditioner, Body soap, Face and Hand soap, Hair brush, Shower cap, Toothbrush set, Coaster (Cup), Razor, Shaving cream, Cotton swabs, Cotton wool pad, Cosmetic set (skin cleanser, Lotion, Emulsion), Slippers, Drip coffee, Coffee cream, Sugar, Mineral water, Green tea bags

Can the hotel loungewear (pajamas) be used when walking around inside the hotel building?

Guests may go from their rooms to the bathing area using hotel loungewear and slippers.
However, please refrain from going to the lobby or the restaurant in loungewear (pajamas) and slippers.

Are there any special amenity items for children?

No, we don't have any special amenity items for children.

What kind of rental items does the hotel have?

We rent the following items:
Trouser press, Floor lamp, Mobile phone charger, Wheelchair, Baby cot, Baby safety fence, Blankets, Pillows (on your request), Nail clippers, Sewing Set, Thermometer, Wine opener,Umbrella and Curling iron.

*We ask for your understanding if we are unable to meet your request due to limited supplies.

Are mobile phone chargers available?

Yes. We rent mobile phone chargers at the front desk.
Please feel free to rent one.

Are wheelchairs available at the hotel?

Yes. There are a limited number of wheelchairs available.
Please make a request in advance.

Are humidifiers available at the hotel?

Yes. All guest rooms have a humidifier.

Are rooms equipped with an electric kettle?

Yes. All guest rooms have an electric kettle.

Are rooms equipped with a refrigerator?

Yes. All guest rooms have a refrigerator. We provide specially selected soft drinks in the refrigerators in guest rooms located on the luxury floor (HAKATA Floor). In other guest rooms, there are no drinks provided in the refrigerator.

Are both cold and hot water available for drinking in the guest rooms?

We provide bottles of mineral water in all guest rooms.
You can also drink the tap water from every guest room.
If you want to drink hot water, please use the electric kettle in your room.
If you need ice cubes, please use the icemakers on the 4th floor.
We provide specially selected soft drinks in the refrigerators in guest rooms located on the luxury floor (HAKATA Floor).

Is it possible to use an extra bed?

Deluxe twin rooms can accommodate a group of three guests by using an extra bed at an extra charge. Each Comfort Deluxe twin room has a sleeping area with two beds and a tatami area, which is available for up to three people using Japanese-style futons. There are a limited number of extra beds available.
Please request one in advance.

Does the hotel have baby beds?

Yes. There are a limited number of baby beds available.
Please request one in advance.

Does the hotel have baby fences/gates?

Yes. There are limited numbers of baby safety fences available.
Please make a request in advance.

Does the hotel have baby strollers?

No. We do not have baby strollers.

Are guest rooms accessible by wheelchair?

Yes. We have one type of wheelchair accessible rooms: Universal double.
As for the details and availability, please contact us.

Does the hotel have connecting rooms?

We have some connecting rooms on the luxury floor (HAKATA Floor).
However, there is no door which connects two rooms inside the guest rooms directly.
The two rooms share an outer front door in front of the inner front doors.
Due to the limited number of this type of room, please let us know your request in advance.

Does the hotel provide any newspapers?

We provide a morning newspaper at no charge to guests who stay overnight on the luxury floor (HAKATA Floor). Overnight guests on the other floors may request a newspaper for a small fee.

Do all guest rooms have a unit bath system with a toilet?

Yes, each double room is equipped with a shower booth (no bathtub and separate toilet). Each twin room is equipped with a bathroom having a washing area (including a bathtub and a separate toilet).
All guest rooms on the luxury floor (HAKATA floor) are equipped with a bathroom having a washing area with a bathtub and a separate toilet.
Hotel toilets are equipped with a warm-water washing toilet seat (Washlet).

Does the hotel have internet connection in guest rooms or the lobby?

Yes. You can connect to the internet through Wi-Fi in all areas of the hotel.
You can also connect to the internet through the wired LAN ports; LAN cables are available. Please request one at the front desk.
*Sometimes, however, connection failures may occur depending on certain device settings.

Where is the front desk?

Our front desk is located on the 4th floor.

Does the hotel have a bathing area?

Yes, the bathing area is located on the 4th floor.
Overnight guests can use the bathing area at no charge.

Does the hotel have meeting rooms or banquet rooms?

Yes, we have a meeting room called the "Meeting Room in Hakata" on the 3rd floor.
You can reserve the meeting room at our website here.

Are there any smoking areas inside of the hotel?

Yes. We have smoking booth on the 4th floor.

Does the hotel have coin-operated washing machines?

Yes. There are 24-hour coin-operated washing machines available on the 4th floor.

Does the hotel offer laundry service?

Yes. You can use the laundry service at an extra charge.
Please fill out the slip prepared in your room and bring your laundry to the front desk.
If you bring your laundry by 10:00am, you can get the clean laundry back by 6:00pm.
Please note that the laundry service is not available on Sunday and national holidays.

Does the hotel have vending machines?

Yes. There is beverage vending machine available on the 4th floor.

Does the hotel have ice-making machines?

Yes. There is free ice-making machine available on the 4th floor.

Is it possible to ship luggage from the hotel?

Courier services are available at the front desk on the 4th floor.
However, the courier services are available only for domestic shipping destinations.

Is massage service available at the hotel?

Yes. Please place an order from the internal line of the guest room.
For details and prices of the massage service, please contact the front desk.

Does the hotel offer room service?

No. We do not provide room service.

What is the best way for guests to store valuables?

All guest rooms have a safe that can be used to store valuables.

Does the hotel provide wake-up calls?

Guests can set a wake-up call through the internal line of each guest room.
Alternatively, if you request a wake-up call at the front desk, we can set it for you.

Does the hotel have a parking lot?

Yes, we have a multi-story parking garage with capacity for 39 vehicles.
(First come, first served basis. No reservations are accepted.)
There are several precautions including a maximum vehicle height.
Please check for more details here.

Does the hotel provide any transportation services?

We do not provide any transportation services.

Are there taxis stationed in front of the hotel?

There is no taxi stand in front of the station.
If you need a taxi, please make a request at the front desk.
(Taxis may not always be available nearby. Please make a request in advance.)

Are there any convenience stores nearby?

Yes, there is a Lawson within one minute on foot and a Seven-Eleven shop within two minutes from our hotel.

Restaurant

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What time does the restaurant open in the morning?

It is open from 6:30am to 10:00am. (Last breakfast orders 9:30am).
We provide a breakfast buffet for overnight guests for 2,200 yen per person (1,500 yen for children) at the restaurant Nine Doors on the 2nd floor.
Reservations are not required.

Can guests other than overnight hotel guests use this breakfast service?

Yes. We serve the breakfast buffet to all guests in addition to overnight guests.

Are children required to pay for eating breakfast in the hotel restaurant?

The breakfast price for children aged 7 to 12 will be charged separately.

Can the hotel staff make reservations at local restaurants for guests?

We do not provide a proxy service for making restaurant reservations.

Is the hotel restaurant open for lunch and dinner?

Yes. The restaurant is open for lunch and dinner and available for all guests in addition to overnight guests.

【LUNCH】Opening hours 11:30am to Last Order at 2:00pm
Our restaurant provides various dishes in our delicious "Nine Doors Lunch", which includes items such as firewood grilled meat dishes, a cup of vegetable soup, and a bowl of salad. Choose from firewood roasted Kyushu-Wagyu beef topped on a rice bowl, as well as other generous portions of western-style dishes such as firewood grilled Hamburg steak with demi-glace sauce.
Please check the menu details and prices at our official restaurant site.

【DINNER】Opening hours 5:00pm to Last Order at 10:00pm
Select dishes from our variety of menu items, each telling its own unique "terroir" story. We also provide a party plan with dishes in which ingredients produced in Kyushu harmonize with European style cooking.
Please check the menu details and prices at our official restaurant site.

Are there any private rooms in the restaurant?

Yes. There is a private room which can accommodate up to 10 people.

Is smoking permitted inside the restaurant?

Smoking is prohibited inside the restaurant.
Smoking is allowed at the smoking booth on the same floor (2nd floor).

Bathing area

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When is the bathing area open?

The bathing area is open from 3:00pm to 1:00am and 6:00am to 9:00am.

Is there any charge for using the bathing area?

Hotel overnight guests may use the bathing area without any charge.

Are towels provided at the bathing area?

No, please bring a bath towel from your room.
It may also be convenient for you to use the bath bags available in each guest room.

What kind of amenity items do you provide at the bathing area?

The following items are available at the bathing area.

For gentlemen:
shampoo, conditioner, shower gel, hair tonic, hair liquid, after-shave lotion, cotton swabs, and hair brush.

For ladies:
shampoo, conditioner, shower gel, skin lotion, milky lotion, skin cleanser, cotton swabs, and cotton wool pads.

Is the bathing area a natural hot spring?

No, it is not a natural hot spring; it uses heated water.

Are there lockers for storing valuables?

No, there are no lockers for valuables. Please keep your valuables in the safe in your room.

Are there separate family baths or private baths?

No, there are no family baths or private baths.

Can children enter the bathing area?

Yes, of course, provided that children are accompanied by a parent or guardian.
Unaccompanied children cannot use the bathing area.
Note that children who use diapers also may not enter the bathing area.

Fitness room

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What are the opening hours of the fitness room?

The fitness room is open from 3:00pm to 1:00am and 6:00am to 9:00am.

What kind of facilities are there in the fitness room?

There are running machines, stationary bikes, multi-press equipment, and yoga mats.

Is it possible for people other than overnight guests to use the fitness room?

The fitness room is available only for overnight guests.

Are there shower rooms in the fitness room?

There is no shower room.

Does the fitness room provide a rental service for sportswear or shoes?

There is no rental service for sportswear or shoes.
Please bring your own if you wish to use the fitness room.