FAQ

Accommodation

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What time are check-in and check-out?
Check-in starts at 2:00pm. Please check-out by 11:00am.
I will be arriving at the hotel much later than check-in time. How can I check in?
If you expect to arrive after 8:00pm, please let us know in advance.
Note that we will cancel reservations without such prior announcement.
When should I pay for my accommodation? At the time of check-in or check-out?
Our hotel has a pre-paid policy.
We ask our guests to pay for accommodation according to the number of nights you will be staying at the time of check-in. 
If you elect to stay beyond your reservation, please pay for each night's accommodation daily. 
A receipt will be given to you at the time of check-in.
Are cashless payments accepted?
Yes. credit cards, prepaid IC cards, and QR code payment for public transportation in the lists below are accepted.
* Credit Cards …… VISA(Mastercard)/JCB(American Express)/MUFG Card/UC/DC/NICOS/Rakuten Card/SAISON/AEON/Epos/Union Pay
* Prepaid IC cards for public transportation …… Suica, PASMO, and SUGOCA, etc.
* QR code payment……Alipay / Wechat Pay / PayPay / au PAY / d payment / LINE Pay / Rakuten Pay etc.
 
Can I pay for my accommodation before check-in?
Yes, We accept your advance payment through the following methods.
*Payment by bank transfer
*Direct payment by visiting our hotel in advance

If you want to pay for your accommodation in advance, please call the front desk and let us know the details such as when and how. Without advance payment, guests must pay the accommodation bill on arrival.
How far in advance can I make a reservation?
We accept reservations 1 year before your stay through the internet or telephone.
If you wish to stay longer than the predetermined plans on our website, please call us directly.
Can I make a reservation on the same day I plan to arrive?
Yes. You can make a reservation through the internet or by telephone.
Please confirm the availability on the day through the internet or telephone as there may be cases of no vacancy.
Can I request a non-smoking room or a smoking room?
Our hotel has no guest rooms where smoking is allowed.
If you wish to smoke, please use the smoking booths on the 1th floors.
What are the hotel policies in regards to staying with children?
You can share a bed with a child under 6 years of age without any charge.
Please request that in advance or at the front desk when you check in.

Additionally, when there are three or more individuals, including children aged 7 to 12, the number of beds serves as the upper limit. 
Children aged 7 to 12 can stay for free when sharing a bed. 

[This policy applies to both double rooms and twin rooms.]
1 adult a 7-year-old child → considered as 2 adults 
2 adults a 7-year-old child → considered as 2 adults and 1 child sharing the bed.

*Please note that some plans do not allow sharing a bed with a child.
*Please note that the breakfast fee for children will be charged separately.
Can the hotel assist in holding a surprise event for celebrating a birthday or a wedding anniversary during our stay?
It may be possible to help guests hold a surprise event depending on the circumstances.
Please contact us by telephone or through the website.
Are there any foreign language speaking staff at the hotel?
Some staff members can speak English or Chinese.
*Please note that they are working in shifts and may not always be available.
What is the hotel's cancellation policy?
Cancellation fees will be charged as follows.
2 to 3 days before your scheduled arrival, 20% of the room rate; 1 day before, 50%; cancellation on your scheduled arrival day, 80%; and no-show, 100%.

*Note that our cancellation policy may vary depending on the accommodation plan.
*For groups of more than 8 rooms, please contact the hotel directly for more information as cancellation rates may differ.
What are the extra charges for early check-in or late check-out?
In the case of early check-in:
Generally, guests can check in from 14:00. Depending on the room availability, you may be able to enter your room a bit earlier than 14:00. If you request early check-in time, you need to pay an extra charge. (You should reserve the early check-in time at least one day before your arrival.) Please note that we cannot accept some requests depending on the availability of rooms.

In the case of late check-out:
Guests must pay an extra charge for late check-out. We may accept some requests depending on the booking of rooms.
Guests who are JR HOTELS MEMBERS can extend check-out until 12:00 without an extra charge.
Is there a curfew for entrance to the hotel?
There is no curfew. However, all the entrances of the hotel are locked from 1:00am to 5:00am.
To open the entrance, you must bring your card key whenever you go out.
Our front desk is available 24 hours a day.

Note: Our hotel will change the time to lock the entrances from 12:00midnight to 7:00am for the time being.

 
It is possible to store luggage at the hotel before check-in or after check-out?
We can store your belongings and luggage at our hotel reception.
Please do not hesitate to notify us if you would like to use this service. After check-out, you can store your luggage only for that day.
In addition, please note that we cannot accept valuables, fragile items, dangerous goods, important documents, and perishable goods.
A self baggage drop machine is available on the 1st floor.
I would like to send my luggage to the hotel in advance. Does the hotel allow this?
Yes. Please ensure your luggage contains the following information:
•Guest’s name (written in full)
*Please write the name of the person who made the reservation.
•Reservation date
•Your phone number
*Please add the name of travel agency, when you join a tour conducted by the travel agency.

Address:
c/o Reception Desk of JR Kyushu Hotel Blossom Shinjuku
6-2 Yoyogi 2-chome, Shibuya-ku, Tokyo 151-0053
Phone: (03) 5333-8687

In addition, please note that we cannot accept:
•Luggage requiring cash on delivery or cash on delivery with an extra charge
•Refrigerated goods, frozen goods (Items requiring temperature and humidity control)
•Valuables, fragile Items, dangerous goods, important documents, and perishable goods
•Items with no listed guest name or for people without confirmed reservations.
How can I get to the hotel from the nearest station?
1.Access from JR Shinjuku Station South Exit
Exit JR Shinjuku Station (South Exit) and cross the pedestrian crossing facing Shinjuku Expressway Bus Terminal. After crossing, turn right (towards West Shinjuku, Hatsudai’s direction) for about 100m. Turn left at the first large intersection (West Shinjuku 1-Chome intersection). Go right around the corner of the first street (Aoi-Dori). McDonald's is the mark for turning. Walk for around 50m and the hotel reception is next to Lawson.
Please check our website for more details. Click here

2.Access from JR Shinjuku Station West Exit
From JR Shinjuku Station West exit, please follow the signs towards “West Shinjuku”.  On the left, there is an escalator (or stairs) connecting to the entrance of Odakyu department store. Go up the escalator (or stairs).  After reaching the ground, proceed left along Keio department store.  Proceed straight for about 200m. There will be “West Shinjuku 1-chome”. Cross the pedestrian crossing and continue straight.  Go right around the corner of the first street (Aoi-Dori). McDonald's is the mark for turning. Walk for around 50m and the hotel reception is next to Lawson.
Please check our website for more details. Click here

3.Access from Oedo Line, Shinjuku Station.
Please follow the signs towards A1 Exit (Maynds Tower). Walk past Maynds Tower Underground Entrance and go up to the ground level. Turn left towards “Hotel Sunroute Plaza Shinjuku” and proceed for about 100m towards Shinjuku Station. Turn left at the intersection that has McDonald’s (Aoi-Dori). Walk for around 50m and the hotel reception is next to Lawson.
Please check our website for more details. Click here

4.Access from Metro Marunouchi Line, Shinjuku Station.
Exit the West Ticket Gate of Marunouchi Line Shinjuku Station. Follow the signs towards “JR Line/Odakyu Line/ Kei Line”. Walk past the ticket gate of JR Shinjuku West Exit. Please proceed towards the sign of the “Main Entrance” of Odakyu Department Store. On the way, please use the stairs to go up. After exiting JR Shinjuku West Exit, please go up using the escalator (or stairs) connecting to Odakyu department store’s entrance. After reaching the ground, proceed left along Keio department store. Proceed straight for about 200m. There will be “West Shinjuku 1-chome”. Cross the pedestrian crossing and continue straight. Go right around the corner of the first street (Aoi-Dori). McDonald's is the mark for turning. Walk for around 50m and the hotel reception is next to Lawson.
Please check our website for more details. Click here
How can I get to the hotel from Haneda Airport (Tokyo International Airport)?
[Tokyo Monorail]
Please get on the Tokyo Monorail at Haneda Airport, and get off at Hamamatsu-cho Station.
Change to the JR Yamanote Line outer loop heading for Shibuya and Shinjuku and get off at JR Shinjuku Station. You can reach the hotel within three minutes on foot from the South Exit of JR Shinjuku Station.

[Keihin Express]
Please get on the Keihin Express Airport Special Rapid, or Rapid, (which is directly connected to the TOEI TRANSPORTATION Asakusa Line),and get off at Shinagawa Station. Change to the JR Yamanote Line outer loop heading for Shibuya and Shinjuku and get off at JR Shinjuku Station. You can reach the hotel within three minutes on foot from the South Exit of JR Shijuku Station.

Please check our website for more details. Click here
How can I get to the hotel from Narita Airport?
[Narita Express]
Please transfer at JR Tokyo Station and change to the JR Yamanote Line inner loop heading for Ueno, and get off at JR Shinjuku Station. You can reach the hotel within three minutes on foot from the South Exit of JR Shinjuku Station.

[Keisei Sky Liner]
Please get off at Nippori Station and change to the JR Yamanote Line inner loop heading for Ikebukuro, and get off at JR Shinjuku Station. You can reach the hotel within three minutes on foot from the South Exit of JR Shinjuku Station.

Please check our website for more details. Click here

Guest rooms / Facilities

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What amenities are available in the guest rooms?
Standard amenities available in guest rooms are shown below.

[Amenity goods]
Bath towel, Face towel, Body towel, Bath mat, Nightwear, Tissues, Shampoo, Conditioner, Body soap, Face and Hand soap, Hair brush, Toothbrush set, Coaster (Cup),  Razor, Shaving cream, Cotton swabs, Cotton wool pad, Makeup remover, Slippers, Drip coffee, Mineral water, Green tea bags
 
Shower cap and Comb are available at reception. Please do not hesitate to contact us if you have any questions.
What kind of equipment do the guest rooms have?
Standard equipment included in guest rooms is shown below.

[Guest room Equipment]
Television set, Air humidifier and purifier, Telephone, Full-length mirror, Wireless LAN (Wi-Fi), LAN port for internet connection, LAN cable,Electric kettle, Refrigerator (empty), Hair dryer, Warm-water wash let toilet, Alarm clock, Clothes hangers, Shoehorn, Shoe shine cloth, Room deodorizer, Memo pad, Reading light, Night lamp, Floor lamp, Clothes brush, Safe, Panasonic Nanoe night steamer (Only Deluxe Twin Room and Premium Twin Room)
Are there any special amenities for children?
No. We do not have any amenities for children.
What kind of rental items does the hotel have?
We rent the following items:
Trouser press, Iron and ironing board, Desk lamp, Wheelchair, Baby bed, Blankets, Pillows (on your request), Nail clippers,  Thermometer, Wine opener, Umbrella, and Converter adaptor

*We ask for your understanding if we are unable to meet your request due to limited supplies. 
Are mobile phone chargers available?
Yes, all guest rooms have a mobile battery charger.
Is the guest room TV equipped with cast and mirroring function?
Yes, the guest room TV is equipped with cast and mirroring function.
Are wheelchairs available at the hotel?
Yes. There are a limited number of wheelchairs available. Please make a request in advance.
Are humidifiers available at the hotel?
Yes. All guest rooms have a humidifier.
Are rooms equipped with an electric kettle?
Yes. All guest rooms have an electric kettle.
Are rooms equipped with a refrigerator?
Yes. All guest rooms have a refrigerator.
Please note that all refrigerators are empty.
Are both cold and hot water available for drinking in the guest rooms?
We provide bottles of mineral water in all guest rooms.
You can also drink the tap water from every guest room.
If you want to drink hot water, please use the electric kettle in your room.
If you need ice cubes, please use the icemakers on the 6th, 10th and 14th floors.
Is it possible to use an extra bed?
Deluxe twin rooms can accommodate a group of three guests by using an extra bed at an extra charge.
There are a limited number of extra beds available. Please request one in advance.
Does the hotel have baby beds?
Yes. There are a limited number of baby beds available. Please request one in advance.
Does the hotel have baby fences/gates?
Yes. There are limited numbers of baby safety fences available. Please make a request in advance.
Does the hotel have baby strollers?
No. We do not have baby strollers.
Are guest rooms accessible by wheelchair?
Yes. We have two types of wheelchair accessible rooms: Universal twin. As for the details and availability, please contact us.
Does the hotel have connecting rooms?
No. We do not have any connecting rooms.
Are newspapers available at the hotel?
Yes. You can request a morning edition of the newspaper at an extra charge.
Do all guest rooms have a unit bath system with a toilet?
Standard double and Standard double(Queen) rooms have unit bath system with a toilet.
Superior twin, Deluxe twin, Deluxe coner twin and Premium twin rooms have a bathroom with a washing area and a separate toilet.
Hotel toilets are equipped with a warm-water washing toilet seat (Washlet).
Does the hotel have internet connection in guest rooms or the lobby?
An internet connection using wireless LAN (Wi-Fi) is available in the guest rooms and the lobby.
An internet connection using a wired LAN is also available in the guest rooms. (Each guest room is equipped with a LAN cable.)
*Sometimes, however, connection failures may occur depending on certain device settings.
Is there a large communal bath in the hotel?
No. There is no communal or public bath in the hotel. 
Does the hotel have meeting rooms or banquet rooms?
The hotel does not have any meeting rooms and banquet rooms.
Does the hotel have fitness gyms?
The hotel does not have any fitness gyms.
Does the hotel have pools?
The hotel does not have any pools.
Are there any smoking areas inside of the hotel?
Yes. We have smoking booths on the 1st floor.
Does the hotel have coin-operated washing machines?
Yes. There are 24-hour coin-operated washing machines available on the 6th, 10th and 14th floors.
[Price] 300 JPY (tax included) / washer load ; 100 JPY (tax included) / dryer load (30 minutes).
Detergent will automatically be injected.
Does the hotel offer laundry service?
Yes. You can use the laundry service at an extra charge. Please fill out the slip prepared in your room and bring your laundry to the front desk.
If you bring your laundry by 10:00am, you can get the clean laundry back by 6:00pm.Please note that the laundry service is not available on Sunday, national holidays.
Does the hotel have vending machines?
Yes. There are beverage vending machines available on the 6th, 10th and 14th floors.
Does the hotel have ice-making machines?
Yes. There are free ice-making machines available on the 6th, 10th and 14th floors.
Is it possible to ship luggage from the hotel?
Courier services are available at the front desk on the 1st floor. However, the courier services are available only for domestic shipping destinations.
Is massage service available at the hotel?
Yes. Please place an order from the internal line of the guest room. For details and prices of the massage service, please contact the front desk.
Does the hotel offer room service?
No. We do not provide room service. 
What is the best way for guests to store valuables?
All guest rooms have a safe box that can be used to store valuables.
Does the hotel provide wake-up calls?
Guests can set a wake-up call through the internal line of each guest room.
Alternatively, if you request a wake-up call at the front desk, we can set it for you.
Does the hotel have a parking lot?
Machine-operated parking lots are available on the B1F.

Parking restrictions 5.4m length, 2m width, and 2m height
28 parking lots (Reservations available)

[ Parking charges(Guests staying at the hotel) ] 
2,000Yen/per night(2:00pm~11:00am the following day)
* Additional charges from 11:00am on the check-out date
Does the hotel provide any transportation services?
We do not provide any transportation services.
Are there any convenience stores nearby?
There is a Lawson within a one-minute walk.

Restaurant

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What time does the restaurant open in the morning?
It is open from 6:30am to 10:30am (Last breakfast orders is at 10:00am). 
We provide a breakfast buffet for overnight guests for 2,200 yen per person (1,540 yen for children) at the restaurant Akasaka Umaya on the 1st floor. Reservations are not required.

*From September 30, 2023 (for breakfast on October 1) [For our guests] 2,750 JPY per adult 1,650 JPY per child
Can guests other than overnight hotel guests use this breakfast service?
Yes. We serve the breakfast buffet to all guests in addition to overnight guests.
Are children required to pay for eating breakfast in the hotel restaurant?
The breakfast price for children aged 7 to 12 will be charged separately. 
Can the hotel staff make reservations at local restaurants for guests?
We do not provide a proxy service for making restaurant reservations.
Is the restaurant open for lunch or dinner?
Yes. The restaurant is open for lunch and dinner and available for all guests in addition to overnight guests.

[Lunch]
Our featured menu "Ichikawa Ennosuke III's backstage meal", designed to enjoy a wide variety of dishes in small quantity and other menus.
Opening hours: 11:30am - 3:00pm (Last orders 2:30pm)

[Dinner]
Akasaka Umaya’s Creative Cuisine uses ingredients from various regions in Japan, most notably from Kyushu.
We offer dishes with simple seasoning that showcase the ingredients’ flavor such as “Kagoshima Black Pork Shabu Shabu hot pot” or “Mitsuse (Saga) Chicken Skewers"
Opening hours: 5:00pm - 11:30pm (Last orders 11:00pm)
Are there any private rooms in the restaurant?
Yes. There is a private room which can accommodate up to 16 people.
Is smoking permitted inside the restaurant?
Smoking is prohibited inside the restaurant.
Smoking is allowed at the smoking booth on the same floor (1st floor). 

[ Minimum Price Assurance BEST RATE ] It is best to make your reservation through our official website.

Reservations

If you have made a reservation by noon on Thursday, January 12, 2023 and would like to confirm, change, or cancel your reservation, please click here.

Access Information

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TEL. +81-3-5333-8687

A 3-minute walk from JR Shinjuku Station (South Exit) and Shinjuku Expressway Bus Terminal

Google Map

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TEL. +81-3-5333-8687