Law

Company Name JR KYUSHU HOTELS Inc.
URL https://www.jrk-hotels.co.jp/en/
Representative The President and CEO　Junya Matsumoto
Location of Office 1-12-23 Hakata-Eki-Higashi, Hakata Ward, Fukuoka City, Fukuoka 812-0013
Tel +81-92-413-5900
Number of employees 290 people（As of April, 2018）
How to make a reservation We accept reservations on our home page.
When is the reservation is confirmed? If you make a reservation through this site, a confirmation message will be shown on the display after your reservation is confirmed. If you pay the accommodation fee by credit card in advance, your reservation is confirmed after your credit-card transaction is completed.
Payment methods The payment methods vary depending on the accommodation plans. Please refer to the pages with accommodation plans for more details. If you want to pay by credit card, you should pay the charge in advance by your credit card after finishing the online accommodation reservation.
*Please inquire about gift tokens and other payment options.
Payment Terms You can also pay the charge when you check in.
Cancellation policy

■Regarding reservations made up until September 30 2018:

For all hotels
1 day before 20％
On your scheduled arrival day 80％
No-show 100％

Regarding reservations made after October 1 2018:

[JR KYUSHU HOTELS (except JR Hotel Yakushima and Hana Beppu)]
2 to 3 days before 20 %
1 day before 50％
On your scheduled arrival day 80%
No-show 100%

【JR Hotel Yakushima and Hana Beppu】
4 to 7 days before your scheduled arrival 20% of the room rate
2 to 3 days before 50 %
1 day before 80%
On your scheduled arrival day 100%
No-show 100%

■Note for all hotels

  • 1. 
    ％ shows the ratio of the cancellation fee which accounts for the basic accommodation charge.
  • 2. 
    When you reduce the contracted days,
    you will be charged cancellation fees for only the first night of your booking.
  • 3. 
    This notification is applied to ordinary guests (including groups of up to 14 members).
    A different cancellation policy is applied to groups of more than 15 members.
    Please directly contact the hotel where you are scheduled to stay.
Refund We cannot give any refund after your stay.
Inquiries If you have any questions regarding your stay, please contact the hotel where you are scheduled to stay.