• Must be in the same hotel
• The accommodation dates must be the same (arrival and departure dates)
• The number of guests must be the same
• Comparison is between equivalent room types
• The length of stay (check-in and check-out times) is the same
• The payment method must be the same
• The booking conditions are the same
• The cancellation conditions are the same
• The services and benefits (including amenities) are the same

*The comparison period is within 24 hours of the customer making the reservation. *Prices on the official website and other online reservation sites are subject to change daily depending on room availability.

Please note that the following items are excluded from the Best Rate Guarantee.

• （1）
  If the content or conditions of the reservation made through the official website of a hotel or inn operated by our company are not the same as those of the reservation being compared
  (Room type, number of guests, view, floor, amenities, check-in/check-out times, payment method, cancellation/change policy, etc.)
• （2）
  Fees that are not publicly disclosed, such as corporate contract fees
• （3）
  Package rates that include travel agency products, use of facilities other than accommodation, transportation (including rental cars), meals, etc.
  ・Charges where the Company has no involvement in the sales price, such as sales by travel agencies (arranged tours)
  ・Package products from airlines, etc.
• （4）
  Rates for specific membership organizations such as JR Hotel Members
• （5）
  Rates that require prepayment via coupons, vouchers, credit cards, etc.
• （6）
  Rates subject to exchange rate fluctuations
• （7）
  Prices that the hotel has no control over, such as accommodation plans sold by travel agencies and unique discounts offered by each accommodation reservation site.
• （8）
  In the case of special sales or reservation methods such as auction sites

For requests or inquiries based on the Best Rate Guarantee Terms, please contact each hotel by email within 24 hours of making your reservation, providing the information in (1) to (5) below. Before sending your email, please read and agree to the Best Rate Guarantee Terms and the Handling of Personal Information.
After checking the contents, we will reply to the email address you provided.

Please fill in the following information.

• （1）
  Name of facility you booked
• （2）
  Information about the customer making the inquiry
  ・Name (furigana)
  ·email address
• （3）
  Reservation information on the official JR KYUSHU HOTEL 's website where the customer made a reservation
  ・Name of the guest (furigana)
  ・Reservation number
• （4）
  Information on a reservation site that was selling a competing price under the same conditions as the applicable reservation
  ・Name of the reservation site
  ・Prices on eligible booking sites
  ・Plan name
• （5）
  Notice

Each hotel's email address

• THE BLOSSOM HIBIYA:
• THE BLOSSOM KYOTO:
• THE BLOSSOM HAKATA Premier:
• THE BLOSSOM KUMAMOTO:
• JR KYUSHU HOTEL Blossom Shinjuku:
• JR KYUSHU HOTEL Blossom Hakata Chuo:
• JR KYUSHU HOTEL Blossom Fukuoka:
• JR KYUSHU HOTEL Blossom Oita:
• JR KYUSHU HOTEL Blossom Naha:
• JR KYUSHU HOTEL Nagasaki:
• JR KYUSHU HOTEL Miyazaki:
• JR KYUSHU HOTEL Kagoshima:
• Hanabeppu:

With a booking for THE BLOSSOM HIBIYA, THE BLOSSOM KYOTO, THE BLOSSOM HAKATA Premier, THE BLOSSOM KUMAMOTO, JR KYUSHU HOTEL Blossom Shinjuku, JR KYUSHU HOTEL Blossom Hakata Chuo, JR KYUSHU HOTEL Blossom Fukuoka, JR KYUSHU HOTEL Blossom Oita, JR KYUSHU HOTEL Blossom Naha, JR KYUSHU HOTEL Nagasaki, JR KYUSHU HOTEL Miyazaki, JR KYUSHU HOTEL Kagoshima and Hanabeppu operated by us, The Best Rate Guarantee applies to bookings made through the hotel's official website.
In the event of a situation where a lower rate than on the Hotels' official website ("Competitive Rate") is posted on a non-Competitive Website or mobile application, the Company will reduce the price to the same amount as the Competing Rate upon receipt of a request from a guest who meets the Best Rate Guarantee Agreement (the "BRG Terms").

Customer requests

Valid guest requests under the BRG Terms must be sent from each hotel's email address listed here.
Guest requests must be submitted within 24 hours of making a reservation on our official website.

Invalidating a Buyer's Request

Please note that when receiving a request from a customer, if any of the following items apply, the request will be excluded from consideration.

• （1）
  If you do not make the request within the required time
• （2）
  If your request is submitted in a language that is not supported by our website
• （3）
  Your request is about our website or mobile application in a language that we do not support
• （4）
  The name in the request does not match the name of the guest in the relevant reservation
• （5）
  If you cancel a currently booked reservation
• （6）
  If there are changes to your eligible reservation after the reservation has been made

Same conditions for accommodation

The Best Rate Guarantee applies when a competing rate is found for the same accommodation on any site other than this official website. "Accommodation under the same conditions" refers to accommodation with the same hotel, accommodation dates (arrival and departure dates), number of guests, room type, length of stay, payment method, cancellation policy, early discount, and services and benefits (including amenities).

Not covered by Best Rate Guarantee

Please note that the following items are excluded from the Best Rate Guarantee.

• （1）
  If the content or conditions of the reservation made through the official website of a hotel or inn operated by our company are not the same as those of the reservation being compared
  (Room type, number of guests, view, floor, amenities, check-in/check-out times, payment method, cancellation/change policy, etc.)
• （2）
  Fees that are not publicly disclosed, such as corporate contract fees
• （3）
  Package rates that include travel agency products, use of facilities other than accommodation, transportation (including rental cars), meals, etc.
  ・Charges where the Company has no involvement in the sales price, such as sales by travel agencies (arranged tours)
  ・Package products from airlines, etc.
• （4）
  Rates for specific membership organizations such as JR Hotel Members
• （5）
  Rates that require prepayment via coupons, vouchers, credit cards, etc.
• （6）
  Rates subject to exchange rate fluctuations
• （7）
  Prices that the hotel has no control over, such as accommodation plans sold by travel agencies and unique discounts offered by each accommodation reservation site.
• （8）
  In the case of special sales or reservation methods such as auction sites

Best Rate Guarantee Suspended

If the Website is unavailable due to scheduled maintenance, technical problems or other circumstances, the Best Rate Guarantee will be suspended.

Best Rate Guarantee Restrictions and Termination

If the Hotel determines, in its sole discretion, that you have engaged in any of the following activities, the Hotel reserves the right to terminate or limit your request or the Best Rate Guarantee at any time and without notice:

• （1）
  If you have engaged in any conduct that violates applicable law
• （2）
  If you commit fraud
• （3）
  If you submit two or more invalid Best Rate Guarantee requests
• （4）
  If you do not stay at the Hotel after your Best Rate Guarantee request has been approved
• （5）
  If you violate these terms

Handling of Personal Information

We will endeavor to properly manage and protect personal information based on the "Privacy Policy" posted on our official website. We will not disclose any information requested by customers at our discretion.